All orders are delivered free of charge for a limited period throughout the UK mainland, Channel Islands, Scottish Highlands, Northern Ireland, Isle of Wight and the Isle of Man.

Small Orders are normally delivered through the post or Royal Mail Parcels. If Royal Mail Parcels try to deliver your order whilst you are out, a card will be left giving details of your local sorting office where you can collect the goods.

All other orders are normally delivered using couriers MyHermes, Collect Plus or UK Mail.

All the couriers reserve the right to deliver to a safe place or a neighbour if you are not in. If they deliver to a safe place or a neighbour then the courier will put a card through the recipients letterbox detailing the location of the parcel.

Depending on the value, the couriers may need to obtain a signature. When delivering the parcel if you are not at home the couriers will attempt to deliver to a neighbour and get their signature. If a signature cannot be obtained a card will be left for the recipient and the courier will keep the package for redelivery. Once an attempt has been made to deliver 3 times the parcel will automatically be returned to us.

Applicable delivery charges are not refundable in the event that no one was available to accept or collect the delivery.

The customer is responsible for the applicable delivery charges in the following circumstances:
  . Returning unwanted goods to us.
  . Re-despatching unwanted goods that are exchanged.
  . Re-despatching goods that are automatically returned to us as the recipient had not contacted the courier.
  . Re-despatching uncollected goods.

WE DO NOT DELIVER OUTSIDE OF THE BRITISH ISLES

Most curtain orders are despatched within 48 hours if in stock (09:00 Monday - 17:00 Friday, excluding public holidays) and usually delivered within 3-5 working days as we despatch where possible direct from the manufacturer. However please see the individual product information for despatch details as a few ranges can take up to 7 working days to despatch.

If for any reason we can't despatch your order within the time shown on the individual product information page then we will contact you immediately.

All dates quoted for delivery are estimated only and we accept no liability for any loss or damage (whether direct or indirect).